FAQ

• Why are you called Big Fig Mattress?
• Tell me more about the 20-Year Mattress Warranty.
• What is the recommended setup for a Big Fig Mattress?

About The Big Fig Mattress

• Will the Big Fig Mattress sag like my other mattress did?
• What does tufted mean?
• How does the Big Fig Mattress compare to a foam mattress?
• What kind of mattress is a Big Fig?
• What is the Big Fig Mattress edge support?
• How much weight is the Big Fig Mattress designed to support?
• How does a Big Fig Mattress feel?
• Why is there only one mattress firmness option?
• How long does a Big Fig Mattress last?
• Is the Big Fig Mattress made in the USA?
• Does the Big Fig Mattress have a break-in period?
• Will the Big Fig Mattress fit on my bed?

Big Fig Mattress Materials, Dimensions & Weight

• What are the Big Fig Mattress dimensions?
• How much does the mattress weigh?
• What is a Big Fig Mattress made of?
• Does the Big Fig Mattress contain any latex?
• What materials are used in the mattress cover?
• How many mattress springs are in the Big Fig?
• Will the materials make the mattress too hot or make me sweat at night?

Big Fig Mattress Pricing

• How much does the Big Fig Mattress cost?
• Are there any mattress coupon codes, discounts, or promotions?
• Is sales tax charged from my state?
• What forms of payment are accepted?

Setting Up Your Big Fig Mattress

• What is the recommended setup for a Big Fig Mattress?
• Does the Big Fig Mattress come with a foundation?
• Do I need a mattress foundation?
• Can I use an adjustable bed base?
• Do you sell bed frames?
• What type of bed frame should I use with the Big Fig Mattress?
• Do I need a Big Fig Bed Frame?
• What kind of mattress sheets will fit my Big Fig?
• How tall will the bed be with the Big Fig Mattress, Foundation and Metal Bed Frame?

Quality Care Instructions

• How long does a mattress last from Big Fig?
• Can I use a heating pad with the Big Fig Mattress?
• Do I need to flip my mattress from Big Fig?
• How can I protect my mattress from Big Fig?
• How do I clean my mattress from Big Fig?

About The Big Fig Foundation

• How much weight is the Big Fig Foundation designed to support?
• What makes the Big Fig Foundation unique?
• Can I use a box spring instead of a foundation?
• Tell me more about the Big Fig Foundation.
• Where is the foundation made?
• Can you purchase a bed foundation by itself?

Foundation Materials, Dimensions & Weight

• What are the bed foundation dimensions?
• How much does the Big Fig Foundation weigh?

Foundation Pricing

• How much does the bed foundation cost?
• Are there any discounts, promotions or coupon codes?
• Is sales tax charged from my state?
• What forms of payment are accepted?

Setting Up Your Big Fig Foundation

• What should I put the foundation on?
• Can I put the bed foundation on the floor?
• Will the Big Fig Foundation fit up my stairwell?
• Do I need to assemble my Big Fig Foundation?

Big Fig Bed Frame

• What type of bed frame should I use with the Big Fig Mattress?
• How tall will the bed be with the Big Fig Mattress, Foundation and Metal Bed Frame?
• What are the bed frame dimensions?
• Can I purchase the Big Fig Bed Frame only?
• Will my under-bed storage fit under the Big Fig Bed Frame?
• Do you sell bed frames?
• Can I put my mattress directly on the metal bed frame?
• Do I have to assemble the bed frame?
• How do I assemble the metal bed frame?
• What is the warranty of the Big Fig Bed Frame?

• Who will deliver my mattress?
• How long will it take for my Big Fig Mattress to arrive?
• What are the mattress shipping options?
• Do you have expedited mattress shipping options?
• Do I need to sign for my Big Fig Mattress?
• Where is the Big Fig Mattress shipped from?
• Do you ship to Alaska and Hawaii?
• Does the Big Fig Mattress ship to Canada?
• Do you ship internationally?
• Will you remove my existing mattress?
• What are the approximate shipping weights of the Big Fig Mattress and Foundation?
• What are the dimensions of the shipping boxes?
• Will Big Fig help me set up my mattress?

120 Night Trial

• What is the return process?
• What is the 120-night mattress trial?
• Do I have to pay for return shipping?

The Warranty

• Tell me about the 20-Year mattress warranty.
• What does the warranty cover?
• I think my Big Fig Mattress might be defective. How do I make use of the warranty?
• A 20 Year Warranty… What’s the catch?
• Does the Big Fig Bed Frame have a warranty?

• What tests have been done on the Big Fig Mattress?
• What is the mattress Rollator Test?
• What is the mattress Cornell Test?
• What is the mattress Impact Test?
• Does the Big Fig Mattress have environmental certifications?
• What type of fire barrier is in a Big Fig Mattress?

• Who is eligible for Financing?
• I’ve been approved to finance a Big Fig Mattress. What’s next?
• When would my first payment be due?
• Will applying for financing affect my credit score?
• Will getting financing pre-approval affect my credit score?
• I was approved for a loan, but my loan amount won’t cover my full order size. What can I do?

• Do you ship to Canada?
• What are the shipping options to Canada?
• How much does shipping to Canada cost?
• Do you ship all products to Canada?
• How long will my Big Fig Mattress take to arrive to Canada?
• Will you remove my old mattress?
• Do you offer financing for Canadian orders?
• Will my order be in USD or CAD?
• What is the Canadian return policy? Is your 120 night trial valid in Canada?
• Where do you ship to in Canada?