FAQ

Have questions? We’re ready to help! This is our comprehensive FAQ section. If you still can’t find what you’re looking for, please contact us.

About Big Fig

Are Big Fig products made in the USA?

The Big Fig Mattress is made at our single factory facility in Cleveland, Ohio while our foundations are made exclusively for Big Fig Mattress by Amish Craftsmen in the Cleveland area.

Where can I test out Big Fig products?

The best part about Big Fig products is that you test them where you use them, in your own bedroom. Our mattresses are available to purchase exclusively on our website, so you won't find them in any retail stores or physical locations. That's why we offer a risk-free 120 Night Sleep Trial that gives you the opportunity to sleep on the mattress, really get the feel for it and decide if it's right for you! If you don't love it, we'll come pick it up for free and give you a full refund of your purchase. It's a no risk, all reward situation. .

Can I order a mattress without a foundation or frame?

While we recommend purchasing the Big Fig Sleep System as a set (see why we recommend this here), we do offer the Big Fig Mattress without a foundation or frame. Simply select your preferred size (such as Queen or King) and click “Begin My Order.” During the second step, you should select "I Don't Need a Foundation" to remove it from your cart.

Do you sell bed frames?

Yes, we do! As an add-on to your order, you can purchase the heavy duty Big Fig Bed Frame for an additional $150. The Big Fig frame is made from railroad steel and rated to support over 2000 lbs, making it a great companion for your Big Fig mattress and foundation.

What kind of mattress sheets will fit my Big Fig?

Standard height sheets that accommodate at least 14” will fit on the Big Fig Mattress. They are available just about everywhere bed linens are sold.

Can you purchase a bed foundation by itself?

Unfortunately, we do not sell the foundation by itself at this time. It can only be purchased along with a Big Fig Mattress.

Will Big Fig help me set everything up when it arrives?

If you need a hand setting up your Big Fig Sleep System, make sure you choose our White Glove Delivery Service at check out. But if you're the DIY type and go for our Quick Ship Delivery, we recommend that at least two people move and unbox the mattress.

Does Big Fig have environmental certifications?

Yes, all of our foams are CertiPUR-US® certified, which means they are made without ozone depleters, PBDE flame retardants, mercury, lead, and other heavy metals, formaldehyde, and prohibited phthalates regulated by the Consumer Product Safety Commission. CertiPUR-US® is an independent third party organization that tests and certifies foam in consumer products. For more information, check out the CertiPUR-US® website.

About the Big Fig Mattress

How much weight is the Big Fig Mattress designed to support?

Our mattress is designed to support up to 1,100 lbs. with 2 sleepers (in Queen, King or Cal King mattress sizes) or up to 550 lbs. with a single sleeper (on any mattress size). However, our mattress is only one part of a complete sleep support system. The Big Fig Mattress must rest on some combination of a bed, foundation, box spring and/or bed frame that can properly support this amount of weight. You're safe if you go Big Fig all the way. The foundation is included in your purchase and the frame is available as an upgrade. If you go with another brand, just be sure you check the weight limits, otherwise you're risking comfort, durability and it affects our warranty.

Still have some questions? Get in touch with us and we can help you determine if your current foundation and/or frame will support our mattress.

How does the Big Fig Mattress compare to a foam mattress?

Honestly… when it comes to durability and support for a bigger figure, there is no comparison. Our sleep support system is 1600 individually wrapped coil springs that actively respond to and push back when compressed. All-foam mattresses use a foam core for support that does not respond to the sleeper but rather absorbs their weight by compressing.

Heavier sleepers will tend to sleep "in" a foam mattress, as opposed to sleeping "on" it. Foam mattresses, particularly ones that utilize memory foam, will also tend to create cavities or depressions that the sleeper will sink into. This leads to discomfort and difficulty turning or rolling into a different position. Our spring support provides a more lively surface that will help you roll and turn to find the perfect position for a great night's sleep. It's the best of both worlds: an extremely comfortable mattress with exceptional durability. Let's see an an all-foam mattress try and do that... we'll wait.

How does a Big Fig Mattress feel?

In short, great! But mattress feel (soft vs. firm) is very subjective and can vary based upon the size, weight and sleeping position of an individual sleeper. Overall, the Big Fig has a medium firm feel to it with a bit plusher top layer. You will tend to sleep “on top” of our mattress more than “in” it. An initial softer feel as you lay down will then be supported by a firmer more supportive layer underneath.

We believe this provides the ideal combination of comfort and support that the vast majority of sleepers prefer. If you want an extremely soft mattress that you sink deeply into, or an exceptionally hard mattress that feels more like sleeping on the floor, the Big Fig is probably not the best mattress for you. Visit our Reviews to read more.

Does the Big Fig Mattress have a break-in period?

The mattress won't get "broken in" the way you might think. It's not designed to soften or get used to your body. But you might need to adjust to the new level of support, especially if you currently sleep on an old, sagging, or unsupportive mattress. We recommend that you sleep on the mattress for at least 2 weeks before making any decisions, but we actually give you about 4 months to really get aquainted with great sleep, thanks to our 120 night trial.

Will the Big Fig Mattress accommodate mixed sized couples?

We're here to support you no matter who you're snuggled up to! We are a medium firm mattress that's probably a 7 on a 1 - 10 scale of firmness (10 being most firm). If you like a well supported sleep on a durable and long lasting mattress then we are a great option for couples of all sizes.

But don't just take our word for it, be sure to check out our Reviews and feedback directly from mixed sized couples!

https://www.bigfigmattress.com/blog/post/a-mattress-for-all-shapes-and-sizes

Do I need to flip my mattress from Big Fig?

The Big Fig Mattress is a one sided mattress built with all the comfort layers on top, so you’ll never need to flip it. It is important, however, to "rotate" your Big Fig Mattress on a regular basis, every month during the first six months and every 3-4 months after that. The more frequent, the better! Simply exchange the head and foot of your mattress to help distribute the upholstery materials and comfort impressions to fully utilize your mattress. Comfort impressions will occur naturally and are not structural defects. 

How can I protect my mattress from Big Fig?

While not required, it is recommended that you cover your mattress with a fitted mattress protector to keep your mattress clean and fresh. There are a variety of mattress protectors available in stores and online – we recommend one that is moisture resistant, breathable and machine washable. Features range from very basic to liquid resistant to waterproof. Select the level of protection best for you. For example, if you’re concerned about spills or accidents with pets and small children, a protector with greater liquid resistance would be a great selection.

How many mattress springs are in the Big Fig?

The Big Fig mattress utilizes a high coil count individually wrapped spring system to deliver an exceptionally comfortable, supportive and durable sleep surface. Here is the spring basis in each of our standard mattress sizes:

Twin: 670 coils
Twin XL: 710 coils
Full: 1000 coils
Queen: 1200 coils
King: 1600 coils
Cal King: 1600 coils

How do I clean my mattress from Big Fig?

Like any substantial innerspring upholstered mattress, the Big Fig Mattress is not built to be immersed in water. For stains, we recommend spot cleaning only when necessary. If you have an area on the surface that needs attention, use a spray upholstery cleaner and soft cloth such as you might use on an item of furniture. It is recommended that you spot test such products as some might leave a yellowish stain on the surface ticking. You can also vacuum your mattress surface with a soft brush or plastic attachment.

The best solution to keep your mattress clean is to prevent any stains. We recommend using an appropriate mattress protector to keep your mattress clean and stain free.

What kind of mattress is a Big Fig?

Big Fig is a hybrid innerspring mattress. Our high quality hybrid design combines a premium individually-wrapped innerspring system with high density and specialty foams for the ultimate level of comfort, support and durability for plus sized sleepers.

Our innerspring system has a high coil count at 1600 individual coils in a king size mattress. We use 3 layers of high density foams (2 layers of 2.5 lb foam and 1 layer of 1.8 lb foam) and 1 layer of gel infused, perforated latex foam.

Why is there only one mattress firmness option?

We have found over our many years of mattress making that the vast majority of sleepers prefer the “medium” firm mattress feel. By focusing on this single firmness, we've been able to design, test and perfect a mattress that will deliver the ideal combination of long-lasting comfort, support, and durability for sleepers of all sizes and shapes.

How long does a Big Fig Mattress last?

We're in it for the long haul. While industry recommendations are to replace your mattress every 8 - 10 years, we back ours with a 20 year warranty. There's some fine print there, like not letting your kids regularly use it as a trampoline, but you can read more about that on our warranty page. The point is, we test and re-test our mattresses to exceed industry standards, especially for plus-size sleepers.

Will the materials make the mattress too hot or make me sweat at night?

We try to play it cool. We can't guarantee how hot or cool you sleep, but we use a few innovations to help keep the mattress from heating up.

First, we specially treat the fabric on the surface of our mattress with an innovative material called ThermoGel. When it comes into contact with moisture (as you normally perspire while sleeping) it converts the moisture into a refrigerant, immediately cooling the sleep surface.

Second, we infuse natural Gel particles into the top latex layer of our mattress upholstery. The Gel provides temperature regulation properties to the latex, cooling it when subjected to elevated temperatures.

And finally, we significantly increase cooling air flow through the mattress by adding aeration holes in the latex upholstery layer. These perforations allow air to flow freely through the foam, providing a cool and refreshing feel to your mattress throughout the night.

What tests have been done on the Big Fig Mattress?

Big Fig Mattresses undergo extensive testing. Click here to learn more.

Do I need a mattress foundation?

You can place your Big Fig Mattress on top of any surface, box spring or other that you choose. But in order to maintain the comfort and integrity of your mattress, especially for bigger figure sleepers, it must be able to evenly and properly support the weight.

You do NOT need a foundation if you:

Have a platform bed
Have a bed frame with a built-in base or wood slats
Already have a sturdy foundation that supports at least 1,220 lbs.
Have an adjustable bed frame
Plan to place your mattress directly on the floor
Get in touch with us if you have any questions.

Can I use an adjustable bed base?

Absolutely! The Big Fig uses flexible foam rails instead of a metal border wire, making it perfect for use with any adjustable bed base. We recommend the Big Fig adjustable base, specifically designed to support the weight of our mattress and the maximum weight capacity of the mattress.

What type of bed frame should I use with the Big Fig Mattress?

We recommend the Big Fig Bed Frame as the best choice to properly support your new mattress. You may also choose to use a platform bed, bed frame with a built-in base or wood slats or an adjustable bed frame as long as it can support at least 1,310 lbs. (the weight of a Big Fig Sleep System + 2 sleepers weighing a total of 1,100 lbs.).

Can I use a heating pad with the Big Fig Mattress?

You can! But make sure you follow all the instructions for use and safety protocols for your specific pad, just to be safe.

About the Big Fig Foundation

Does the Big Fig Mattress come with a foundation?

Yes! Because we feel they are so important to use together, the foundation is included for free with your purchase of the mattress.

To solve the issues that bigger figure sleepers face, we knew we had to design and develop a complete sleep system. The Big Fig Sleep System includes both a high-quality, specially constructed mattress and a heavy-duty foundation engineered so the mattress can perform to its full potential. However, we do offer the option to purchase the mattress only if you have an existing foundation, boxspring, or adjustable base.

Where is the foundation made?

The foundation is made exclusively for the Big Fig mattresses by Amish Craftsmen located just south of Cleveland, Ohio.

Can I put the bed foundation on the floor?

Depending upon the floor, the answer is yes. If your floor is solid, flat and smooth and can support at least 1,250 lbs. (for Queen size), you can place your Big Fig Foundation and Mattress on it.

Will the Big Fig Foundation fit up my stairwell?

Yes, we ship the foundation and all our products in smaller boxes that make it easier for you or our White Glove Delivery team to get it up stairwells versus a full-size foundation.

About the Big Fig Adjustable Base

Can I use the Big Fig Adjustable Base with my current bed?

The Big Fig Adjustable Base works with most open cavity beds, without the need for a foundation or box spring.

How is the Big Fig Adjustable Base shipped?

The Big Fig Adjustable Base ships in a conveniently small package right to your door! Standard shipping through FedEx Ground is free & included with your purchase. The base is easily assembled in under 20 minutes, no tools required. If you need assistance with setup, we do offer White Glove Delivery for an additional fee.

About the Big Fig Bed Frame

Do I need a Big Fig Bed Frame?

You do NOT need a Big Fig Bed Frame if you:

Have a platform bed
Have a bed frame with a built-in base or wood slats that supports at least 1,310 lbs. (the total weight of a Big Fig Sleep System + 2 sleepers weighing a total of 1,100 lbs.)
Have an adjustable bed frame
Plan to place your mattress directly on the floor

Get in touch with us if you have any questions.

What type of bed frame should I use with the Big Fig Mattress?

We recommend the Big Fig Bed Frame as the best choice to properly support your new mattress. You may also choose to use a platform bed, bed frame with a built-in base or wood slats or an adjustable bed frame as long as it can support at least 1,310 lbs. (the weight of a Big Fig Sleep System + 2 sleepers weighing a total of 1,100 lbs.).

Can I attach a headboard?

Yes. If you're feeling fancy, go for it! The Big Fig Bed Frame comes equipped with mounting brackets on the back corners (Headboard end) where you can attach any standard size headboard.

Learn more about the Big Fig Bed Frame here: https://www.bigfigmattress.com/the-big-fig-bed-frame

Do I have to assemble the bed frame?

You do, but don't stress! No tools are required. All the parts click into place, but if you want a hand you call always select our White Glove Delivery option during checkout and have everything set up for you.

Dimensions, Material & Weight

What are the Big Fig Mattress dimensions?

Twin: 38” W x 75” L x 13” H
Twin XL: 38” W x 80” L x 13” H
Full: 54” W x 75” L x 13” H
Queen: 60” W x 80” L x 13” H
King: 76” W x 80” L x 13” H
California King: 72” W x 84” L x 13” H
All sizes of the Big Fig Mattress are approximately 13” high.
Note: all dimensions may vary +/- 1 inch

What are the bed foundation dimensions?

Twin: 38” W x 75” L x 7" H
Twin XL: 38” W x 80” L x 7" H
Full: 54” W x 75” L x 7" H
Queen: 60” W x 80” L x 7" H
King: 76” W x 80” L x 7" H
California King: 72” W x 84” L x 7" H
All dimensions are +/- 1 inch

What are the adjustable base dimensions?

Twin XL - 78.7" x 37.2"
Two Twin XLs can make a Split King Adjustable Base
Queen - 78.7" x 58.2"
King - 78.7" x 74.2"
Cal King - 82.7" 70.3"

Please note: the dimensions of the adjustable base are slightly smaller than the dimensions of the mattress to allow for a small amount of overhang. This is completely normal for adjustable bases and will not affect the integrity of your mattress.

How tall will the bed be with the Big Fig Mattress, Foundation and Metal Bed Frame?

13” mattress + 7” foundation + 7.5” frame = 27.5”

How much does the mattress weigh?

The Big Fig is a substantially constructed innerspring mattress designed to suit the needs of bigger figure sleepers and, therefore, it’s pretty heavy! Think ahead to delivery day...you may need to enlist the help of a friend (or select our White Glove Delivery option) to move your new mattress to your bedroom.

Twin: 68 lbs.
Twin XL: 73 lbs.
Full: 93 lbs.
Queen: 116 lbs.
King: 140 lbs.
California King: 135 lbs.

How much does the Big Fig Foundation weigh?

Twin: 46 lbs.
Twin XL: 48 lbs.
Full: 63 lbs.
Queen: 73 lbs.
King: 86 lbs.
California King: 83 lbs.

How much does the Adjustable Base weigh?

Twin XL - 116 lbs
Queen - 140 lbs
King - 94 lbs (box 1) and 66 lbs (box 2)
Cal King - 85 lbs (box 1) and 66 lbs (box 2)
2 person setup is highly recommended!

What are the approximate shipping weights of the Big Fig Mattress and Foundation?

Mattress
Twin: 80 lbs.
Twin XL: 80 lbs.
Full: 90 lbs.
Queen: 120 lbs.
King: 140 lbs.
California King: 140 lbs.

Foundation
Twin: 60 lbs.
Twin XL: 60 lbs.
Full: 70 lbs.
Queen: 90 lbs.
King: 120 lbs.
California King: 120 lbs.

What are the dimensions of the shipping boxes?

Mattress (all sizes): 43" x 18" x 18"

Mattress Protector (all sizes): 16.5 x 9 x 9

Foundaion:
Twin/Twin XL: 78" x 13" x 8"
Full: 75" x 16" x 10"
Queen: 76" x 16" x 10"
King: 78" x 16" x 10"
Cal King: 80" x 13" x 13"

Bed Frame (all sizes): 78" x 7" x 4"

Adjustable Base:
Twin XL: 76x18x7
Queen: 76x18x8
King: pkg 1 = 76x18x4, pkg 2 = 76x18x4
Cal King pkg 1 = 76x18x4, pkg 2 = 76x18x4

What materials are used in the mattress cover?

Our cover features a temperature regulating technology called ThermoGel and contains a blend of polyester, viscose and lycra materials.

ThermoGel is the same technology used in cooling chewing gums, and is a food-grade material.

Does the Big Fig Mattress contain any latex?

Yes, so those with a latex allergy should proceed with caution.

Our top upholstery layer, just below the quilted top of the mattress, is a ventilated layer of latex. Latex is an extremely comfortable, durable and resilient material. It literally pushes back because it is made from a rubber derivative. This layer is also made to provide cooling comfort. The latex has been ventilated with holes for air flow and is also infused with a cooling gel. These features help keep your mattress cooler and prevent that "sleeping hot" feel that many mattresses (especially all-foam) can cause.

What type of fire barrier is in a Big Fig Mattress?

Like all mattresses sold in the U.S., the Big Fig meets the federal standards for open flame flammability. The barrier we use is a layer of natural fibers, including linseed, cotton and flax, stitched underneath the top quilted layer of the mattress. We never use any spray-on treatments or potentially harmful chemicals as a fire barrier on our mattress.

Financing & Cost

How much does the Big Fig Mattress cost?

Check out our Mattress page for pricing details and options. The Big Fig Mattress is sold as a sleep system, which includes both the mattress and matching foundation in every order.

We do offer the option to purchase the mattress only if you would like to use it on a platform bed or our adjustable base.

How much does the Big Fig Adjustable Base cost?

We offer five different sizes/configurations to suit your needs, check out the Adjustable Base page for current pricing and potential promotions.

Are there any mattress coupon codes, discounts, or promotions?

Yes. While our prices are competitive and affordable year round, we offer our fans chances to save and to win prizes (because, fun!). Join our mailing list here to be notified when a discount is available.

We also offer a discount for both AARP members and active & retired military personnel. For more information, please get in touch with us and one of our sleep experts would be happy to help!

Is sales tax charged from my state?

All orders placed online will be charged State Sales Tax where applicable.

We are required to collect and remit state sales taxes for most states at rates which are set by each state, county and local municipality as determined by the zip code where you receive delivery. If the state given in your shipping address is one of these states, applicable sales taxes will be added to your total amount and shown on your checkout pages.

For Canadian orders, there is a flat shipping & imports fee of $250 per mattress that covers all Canadian Customs Fees and Taxes.

What forms of payment are accepted?

Big Fig accepts all major credit cards, including Visa, MasterCard, Discover and Amex. We also offer financing through the Big Fig Financing program.

How much does the bed foundation cost?

It’s included with your mattress! We price our mattress as a sleep system, meaning the foundation is included in the prices you see on our Mattress page. Because we’ve designed the Big Fig from the ground up to support bigger figures, we believe the best way to experience the mattress is to use our matching foundation.

When would my first payment be due?

Bread

Your first payment is due 30 days after your order is “settled.” Usually this is about when you place your order. Our financing partner, Bread, will email you and text you a link to its simple, easy payment portal.

Katapult

The first payment is due at checkout. Then recurring payments are auto-withdrawn from the account used at checkout.

Will applying for financing affect my credit score?

Bread

If you are approved and checkout with a loan, this will trigger a hard pull to your credit and will impact your score like any loan. Pre-qualifying for a loan will not impact your credit score whatsoever.

Katapult

Zibby will approve you for up to $3,500 without looking at your FICO score.

I was approved for a loan, but my loan amount won’t cover my full order size. What can I do?

No problem! Katapult allows you to make a down payment to cover the difference. You will be prompted to enter your credit card information during checkout for your down payment, and the rest will be financed and paid over time.

Do you offer financing for Canadian orders?

Unfortunately, at this time, our financing options are only available to U.S. orders.

Will my order be in USD or CAD?

All orders will be in USD. If you have any questions regarding the exchange rate at the time of your purchase please contact the specific payment provider used for your purchase.

Shipping

Who will deliver my mattress?

For Quick Ship Delivery orders, your mattress will be delivered through FedEx.

For White Glove Delivery orders, your mattress will be delivered by our delivery partner, XPO Logistics, through their network of skilled and carefully selected local delivery professionals.

How long will it take for my Big Fig Mattress to arrive?

Every Big Fig Mattress is made to order, wrapped & boxed, and shipped directly to you from our factory. For Quick Ship Delivery orders, your Big Fig Mattress will be compressed and delivered to you in 7-10 business days via FedEx. Quick Ship Delivery orders to Canada will also be delivered in 7-10 business days via FedEx.

For White Glove Delivery orders, shipping generally takes between 2-3 weeks from the day you place your order until your mattress is delivered. Once your order is picked up at our factory, our delivery team will contact you directly to coordinate a convenient date and time to deliver your mattress.

Where can I find your return policy?

If you don’t absolutely love your new Big Fig Mattress, we’ll come pick it up and refund your purchase – it’s as simple as that! Give us a call at 888.344.6547 or email us at [email protected] and one of our sleep experts will get in touch with you to start your return. There are no restocking fees, return delivery fees, or any extra charges whatsoever to process a return. We do ask that you try the mattress for at least 2 weeks before initiating your return. Note that all returns must be made within the 120 night trial period and any upgraded delivery charges selected at the time of purchase are not eligible for a refund.

Will you remove my existing mattress?

We can absolutely remove your mattress! Both in the US and Canada, as an add-on to our White Glove Delivery service, we offer a mattress removal option. Our delivery agents will set up your Big Fig and haul away your old mattress and/or foundation. The cost for our White Glove + Removal service is $249.

We also offer a Quick Ship Delivery + Removal option for $129. Your Big Fig Mattress is compressed and shipped via FedEx, then delivered to your doorstep in 7-10 business days. Unboxing and tools-free assembly is required, 2 people recommended. When you're ready to say goodbye to your old mattress, this option includes the removal of your old matress and/or foundation through our partners at LoadUp.

What are the mattress shipping options in the US?

We offer 4 shipping options with your Big Fig order:

1) 7-10 Day Quick Ship Delivery: Included with every Big Fig Mattress purchase, free of charge! Your Big Fig Mattress is compressed and shipped via FedEx, delivered to your doorstep in 7-10 business days. Unboxing and tools-free foundation assembly is required, 2 people recommended.</p>

2) White Glove Delivery ($199): Includes delivery, unboxing, and setup of your mattress in the room of your choice. And don’t worry about the boxes and packing materials; our delivery agents will take care of that, too. Estimated delivery 2-3 weeks.

3) White Glove Delivery + Removal ($249): Ready to say goodbye to your old mattress? This option includes our White Glove Delivery service plus the removal of your old mattress and/or foundation. Estimated delivery 2-3 weeks.

4) Quick Ship Delivery + Removal ($129): Your Big Fig Mattress is compressed and shipped via FedEx, and delivered to your doorstep in 7-10 business days. Unboxing and tools-free foundation assembly is required, 2 people recommended. When you're ready to say goodbye to your old mattress, this option includes the removal of your old mattress and/or foundation through our partners at LoadUp.

What are the shipping options to Canada?

We offer 3 shipping options with your Big Fig order:

1) 7-10 Day Quick Ship Delivery ($250 Shipping & Imports Fee): This fee covers all shipping, customs fees and taxes per mattress. Your Big Fig Mattress is compressed and shipped via FedEx, delivered to your doorstep in 7-10 business days. Unboxing and tool-free foundation assembly is required, 2 people recommended.

2) White Glove Delivery ($250 Shipping & Imports Fee + $199): Includes shipping and imports fee plus the delivery, unboxing and setup of your mattress in the room of your choice. And don’t worry about the boxes and packing materials; our delivery agents will take care of that, too. Estimated delivery 2-3 weeks.

3) White Glove Delivery + Removal ($250 Shipping & Imports Fee + $249): Ready to say goodbye to your old mattress? This option includes our White Glove Delivery service plus the removal of your old mattress and/or foundation. Estimated delivery 2-3 weeks.

Do you have expedited mattress shipping options?

No, we do not currently offer any expedited shipping options. We do offer a range of delivery methods, and you'll have the opportunity to select your delivery service during checkout. .

Do I need to sign for my Big Fig Mattress?

With our Quick Ship Delivery, your mattress will be delivered to your doorstep via FedEx - there is no signature required.

With our White Glove Delivery option, an adult must be present to accept and sign for the delivery.

Where is the Big Fig Mattress shipped from?

Our mattresses are shipped from our factory located in Cleveland, OH.

Do you ship to Alaska and Hawaii?

Due to the high cost of shipping, we only ship to the continental US and most parts of Canada at this time.

Do you ship internationally?

We currently ship to the continental United States and most parts of Canada. As we continue to grow, so will our shipping reach. Stay tuned!

How much does shipping to Canada cost?

All orders to Canada incur a shipping and imports fee of $250 per mattress.

If you’d like some extra help with delivery, we also offer a White Glove Delivery service for an additional $199. White Glove Delivery includes complete set up of your mattress and foundation in the room of your choice, plus the removal of all packing materials. Alternatively, we offer a White Glove Delivery + Removal service for an additional $249, in which the delivery team will remove your existing mattress.

Please note that any of our subcontracted delivery teams reserve the right to refuse to remove a mattress they deem to be in an unsanitary condition or located in an unsanitary room.

How long will my Big Fig Mattress take to arrive to Canada?

Every Big Fig Mattress is made to order, wrapped & boxed, and shipped directly to you from our factory. For Quick Ship Delivery orders, your Big Fig Mattress will be compressed and delivered to you in 5-7 business days via FedEx.

For White Glove Delivery orders, shipping generally takes between 2-3 weeks from the day you place your order until your mattress is delivered and assembled. Once your order is picked up at our factory, our delivery team will contact you directly to coordinate a convenient date and time to deliver your mattress.

Warranty

What does the warranty cover?

The warranty covers any and all manufacturing defects in your Big Fig mattress or foundation that may occur during the 20 year warranty period. This includes an industry-leading body impression protection that covers impressions of 1” or greater. Review the full terms of our warranty.

I think my Big Fig Mattress might be defective. How do I make use of the warranty?

Yikes! Let us help you with that. Get ahold of us via email or phone and one of our sleep experts will walk you through the warranty claim process. We'll get you all the details you need to assess the problem. We typically need you to grab a few photos and measurements so we can figure out what repairs or replacements need made.

[email protected] 1.888.344.6547

A 20 Year Warranty… What’s the catch?

Really – no catch.

Free repairs. Free replacements. For 20 years!

We couldn’t make this stuff up. Buy the Big Fig Now.

Does the Big Fig Bed Frame have a warranty?

The Big Fig Bed Frame has a Limited Lifetime Warranty.

We will replace or provide parts for any item without charge if it breaks as a result of defective material or workmanship. This coverage lasts for as long as the original purchaser owns the product.

This warranty is limited to credit for, or replacement of, the defective item. In some cases, photo documentation may be needed to identify the product or to learn more of what happened. It does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.

To make a claim under this warranty, contact the Big Fig Mattress customer service team for written authorization. Do not return merchandise without written authorization. The original purchase receipt is required. This warranty gives you specific legal rights. You may also have other legal rights which vary from state to state.

[email protected]

1.888.344.6547

What is the warranty of the Big Fig Bed Frame?

The Big Fig Bed Frame has a Limited Lifetime Warranty.

We will replace or provide parts for any item without charge if it breaks as a result of defective material or workmanship. This coverage lasts for as long as the original purchaser owns the product.

This warranty is limited to credit for, or replacement of, the defective item. In some cases, photo documentation may be needed to identify the product or to learn more of what happened. It does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.

To make a claim under this warranty, contact the Big Fig Mattress customer service team for written authorization. Do not return merchandise without written authorization. The original purchase receipt is required. This warranty gives you specific legal rights. You may also have other legal rights which vary from state to state.

[email protected]

1.888.344.6547

What is the warranty on the Big Fig Adjustable Base?

The Big Fig adjustable base comes complete with a ten-year, limited warranty. There is no need to register your product with us. For all of the details of warranty, please click here.

When reading your owner’s manual, you may notice that the weight limit is listed at 1000 lbs. We’re proud to say that we’ve completed extensive testing to extend the weight capacity of the Big Fig adjustable base to 1250 lbs., and we are confident that the Big Fig adjustable base will provide great sleep for many years to come!